Don’t leave me hanging on the telephone There are few things more frustrating than hanging on the line waiting for a customer service agent to pick up the phone. Despite ‘your call being very important to them’, it feels disrespectful of our time and often makes the situation a lot worse when we do finally … Read more
New UK rule comes into effect in 2021 It’s been announced that mobile phone networks in the UK are to be banned from selling locked phones from December 2021. The new regulations, which come from Ofcom (the folk that regulate the mobile industry), follow similar rules implemented by the EU in 2018, though the regulator … Read more
New proposals have been made to help customers switch networks and reduce their bills Ofcom has laid out new proposals to prevent mobile operators from selling ‘locked’ phones to customers as the regulator aims to make switching networks easier. O2, Sky, Three and Vodafone already all sell their mobile phones unlocked but some networks do … Read more
No more bill shock from 070 numbers Ofcom has capped the wholesale cost of connecting 070 calls to help protect callers from fraud and unexpected high call costs. The telecoms regulator has capped the price of calling 070 numbers to 0.5p per minute, down from the previous maximum of 39p per minute. This brings it … Read more
Ofcom has announced it will cap the price of calls to directory enquiry services at £3.65 for 90 seconds. The £3.65 cap brings prices back down to where they were in 2012. 450,000 consumers in the UK are paying £2.4m in total more than they expected to pay for 118 calls, which can lead to … Read more
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