Changing mobile networks
I guess that you already know that changing mobile networks and getting a PAC code is a real pain in the proverbial. If you want to remind yourself of the current process please take a look at our guide to moving to a new network.
PAC code changes
The good news is that this all set to change on the 1st July 2019, all mobile networks will have to change to the process outlined below. Why is this good news? It is good news, because when you change your mobile phone network you will be able to change your network and keep your mobile number and all within one working day. You will have the PAC code immediately and 24 hours later you will be using your old number on your new network. No longer will you have to pay for two line rentals while you change your mobile network. Also you will not have to spend time listening to an automated message scrolling through options, just to try and get to talk to an agent who will spend the next hour trying to stop you getting your PAC code.
According to Ofcom, the process will be very simple
In future, you can simply request a unique switching code, either by text or online, to pass on to your new provider – who must then arrange for the switch to complete within one working day.
You will text one of two memorable short codes, depending on whether or not you wish to keep your existing mobile telephone number. All mobile providers will have to use the same short codes.
Your existing provider must immediately respond by text – with either a ‘porting authorisation code’ (PAC) if you wish to keep their phone number, or a cancellation code if you want a new number. For businesses, they will get this code within two working days.
Because this will be quick and easy, customers could request their code while looking for a new deal – for example, while on the phone to a new provider, or in store.
The provider’s reply must also include important information about any early termination charges, outstanding handset costs, or pay-as-you-go credit balances.
The unique switching code will be valid for 30 days. You will be able to pass the code on to your new provider when you place an order for the new service, without the need for any further conversation.
Providers will also have to publish and promote clear guidance to help customers follow the new process and make informed switching decisions.
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